FAQS about luxury upcyled and customised vintage furniture
Here you’ll find some commonly asked questions. If you did not find the answer here, please call, message, or email us – we are happy to help. We have been working with individuals and supplying bespoke upcycled furniture to designers, who create unique interiors.
What is the processing time for the item?
Every piece of furniture is individually refinished by hand, and it can take 2 – 3 weeks or longer if we work on more than one item, like the set of chairs. Sometimes the process we need to wait for parts – legs, handles, etc. to arrive.
PAYMENT. What is the payment process?
For commission orders we offer FURNITURE COMMISSION PACKAGE – it’s a deposit of £229 to reserve Your place in our order book. The remaining payment is collected before delivery. For stock items, we take full payment prior to delivery.
Can you refinish my furniture?
Yes, we work with furniture supplied by our Clients. We will provide You with individual quotes for the project and arrange transportation to our workshop or You can deliver Yourself. You can read more on our COMMISSION page
DELIVERIES – what to know.
We offer a one-man door-to-door delivery service. Our trusted delivery person will contact You with dates and times suitable for You. If You need a two-person team, please let us know before delivery is arranged and the best quote will be provided. We are based in Chelmsford – just outside London and deliver nationwide. However, deliveries to Wails and Scotland require separate quotes.
Additional charges and taxes apply for Deliveries to EU countries. Please contact us for more information.
RETURNS of items
We accept returns if an item is damaged in transit and will offer several options: to repair the item and ship it back to you in perfect condition or refund You. You have 15 days to change your mind about the items that are already made and sold from our stock. We don’t accept a return for customized furniture, made especially for you unless it’s broken or damaged. You can find more information here.